Ho pagato un abbonamento, ma non posso far creare documenti all applicazione

Question

Ho pagato un abbonamento,e però c'è un limite di creazione di immagini ( 4 5 immagini) , ma siamo seri?

Hajar Toutsi · Accepted Answer

@Eros.parisatoCredits don’t refresh right after they’re used,they only reset on your scheduled refresh date. So if your balance hits zero before that date, you’ll need to either wait for the reset or purchase another plan/add‑on to keep generating.You can find detailed information about this question and morein the same article I shared earlierWhat happens if I use all my generative credits? Hope this clears things up, and let us know if you have any other questions!Hajar

Hajar Toutsi · Answer

HiEros.parisato,Thank you for reaching out about this.To help you better, we’ll need a few details:Which Adobe plan are you on?What happens when you try to generate?do you see an error message?Could you share a screenshot of your credits balance (found under the Account icon in the top‑right of the Firefly page)? Please be sure to hide any personal info like your email.Once we have this info, we’ll be able to look into the issue more closely.Thanks for your patience!Hajar

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