how do i get credits refunded when firefly constantly forgets to put elemnts on alpha channels and I don't realize until after the download

Hi echorick23,
Thank you for reaching out about this.

I understand the frustration when the generated result doesn't match your expectations.
 

Credits are consumed for each generation that is processed, so we aren't able to refund credits based on dissatisfaction with the output or unwanted results.
 

If you're experiencing inconsistent alpha channel behavior, we'd encourage you to share specific examples, prompts, and settings in a separate report so the team can investigate and improve the experience.
 

We appreciate the feedback and understand your concerns, but we’re unable to provide credit reimbursements in these circumstances.
Thank you for your understanding.

Hajar
[Moved to questions]