I ask firefly to: Remove background and make transparent and a PNG file” And it comes back looking like the attached. When i say i need the background removed i also need it were moved in the window areas too
When generating an image and asking for a transparent background, it's giving me the gray/white squares. But they are apart of the image. Is there a way to export it without the checkered background? every time I ask to remove the background and make transparent, they add the checkered squares and It’s not transparent. I have to spend time jut doing it myself and wasting credits.
Could you please confirm that these are the steps you took to remove the background from your generated image?
Using Edit, select Remove background, then Download it
Open your image
Let us know if these are the steps you followed and still saw the checkerboard transparency. You can also try the steps our expert suggested using Express in this thread.
Hello, you can make a file transparent for png like this go to Firefly generated image click share and select into Adobe Express and use that to make the image transparent.Select share button in the bottom and click on "Open in Adobe Express": Then in Adobe express select “remove background” And download it in PNG
When you apply background removal from the Edit section, the preview will display with checkerboard transparency. However, once you download the file, the background should appear removed without the checkers.
Background removal preview in Firefly
Background removal preview after download
If that wasn’t the case for you, please let us know, we’d be glad to dig deeper and help you get the results you’re looking for.
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