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faynetta_8370
Participant
January 28, 2026
Question

I always get an error message when i'm trying to create an AI video.

  • January 28, 2026
  • 1 reply
  • 21 views

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    1 reply

    January 28, 2026

    Hey ​@faynetta_8370 

    Thank you for your message. 

     

    We need additional information to understand what is happening. Can you please reply with the following information:

    • A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

    • A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.


    Could you provide an example of your prompt(s)? 

    Common problems

    • Trademarked / Copyright
    • Political figures / Celebrities 
    • Children (Adobe will not prompt anything with  regards to children)
    • Nudity