I am not able to generate any images or videos using third part models

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I created a trial Firefly Pro Plus account and tried using it to generate images and videos with the Gemini 3.1 and Veo models. Every single attempt failed, and I haven’t been able to generate any images or videos. I have attached a screenshot of the error received while image generation. Please help look into this.

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Hajar ToutsiCorrect answer

Community Manager

Hi Karam,
Thank you for reaching out.

After reviewing your account and request, we're unable to provide further assistance on this matter through the community.

If you believe there's been an error with your account, you're welcome to contact Adobe Support directly.

This thread will now be closed.

Hajar
[Moved to questions]

Hajar Toutsi

Correct answer

Community Manager

Hi Karam,
Thank you for reaching out.

After reviewing your account and request, we're unable to provide further assistance on this matter through the community.

If you believe there's been an error with your account, you're welcome to contact Adobe Support directly.

This thread will now be closed.

Hajar
[Moved to questions]

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K

KaramAuthor

Participant

Hi Nate,

Thanks for the message.

I have attached the full screenshot. Please refer to the required details:

System Details: MacBook Pro running MacOS Tahoe
Workflow Context: I am using
- Function - ‘Text to Video’
- Model - Veo 3.1
- Prompt - Monkey on the tree
- No reference image is used.

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N8.

Hey @Karam
Help us. Help you.

Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
>>Make sure to remove person details: email address, name... before posting<<

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Suggestions on How to Prompt
https://community.adobe.com/questions%2D404/use%2Dadobe%2Dfirefly%2Dto%2Dgenerate%2Dyour%2Dimages%2Dand%2Dvideos%2D1476088?tid=1476088&fid=404

Cheers

Nate

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