I am still being charged credits to create images and videos. I am using the firefly model for videos.

Hi SketcheriGnome0,

Thanks for writing in.

The eligible customers for this offer are:

• Firefly Pro (Individual only)
• Firefly Premium (Individual only)
• 4,000 Credits (individual only)
• 7,000 Credits (Individuals/Teams/Enterprise)
• 50,000 Credits (Individuals/Teams/Enterprise)
• Anyone who signs up to the plans listed above during the offer duration window.

And these are the models you can use with unlimited access:

• For images: You can use Firefly models and partner AI models—both are unlimited. Custom Models are not included in this offer. Images generated using Nano Banana 4K resolution (not in production yet).
• For videos: Only Firefly models are unlimited. To generate video with partner models, you'll use your standard subscription limits.

Since usage is still charged through Firefly models, please confirm you’re on an eligible subscription plan. Let us know if anything needs further review.

Hajar

[Moved to questions]