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jakenevada
Participant
September 13, 2026
Answered

I am tired of the video generator saying it can't load or something is wrong. It is not wrong. I don't want to use this application anymore if you keep rejecting my prompts and images

  • September 13, 2026
  • 2 replies
  • 36 views

I input an image of a beautiful fully clothed woman and it says I violated a law or didn’t brush my reeth, or that the image zie is ewrong which I had just made in FF. Please tell me how to cancel.

    Correct answer N8.

    Hey ​@jakenevada 

    You could use PS (Photoshop) for this type of work.
    To cancel your subscription you would need to go into your Creative Cloud app at the bottom of the and talk to an agent.


    Cheers

    Nate

    2 replies

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 14, 2026

    Hi ​@jakenevada,

     

    Hi, thanks for reaching out, and I'm sorry for the frustration this has caused. I understand how disappointing it can be when video generation repeatedly fails or incorrectly rejects prompts and images, especially when the content appears to comply with the guidelines.

    To help us investigate, could you please share:

    • A screenshot of the error message(s) you're receiving
    • The prompt you were using (if you're comfortable sharing it)
    • Whether the issue occurs with all images/prompts or only specific ones
    • Your browser and operating system details

    In the meantime, please try:

    1. Signing out of Firefly and signing back in.
    2. Clearing your browser cache and cookies.
    3. Using a different browser or an incognito/private window.
    4. Testing with a different image to determine whether the issue is image-specific.

    Regarding your subscription, we'd be sorry to see you go. If you're considering canceling your plan, you can reach out to our support directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen 

     

    Regards,

    Tarun

    N8.
    Community Expert
    N8.Community ExpertCorrect answer
    September 14, 2026

    Hey ​@jakenevada 

    You could use PS (Photoshop) for this type of work.
    To cancel your subscription you would need to go into your Creative Cloud app at the bottom of the and talk to an agent.


    Cheers

    Nate

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