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Noorsaba35100843fcan
Participant
June 17, 2026
Answered

i bought credits just now but doesn't reflect on my creative cloud accound

  • June 17, 2026
  • 1 reply
  • 6 views

i bought credits just now but doesn't reflect on my creative cloud accound

    Correct answer Hajar Toutsi

    ​Hi Noorsaba35100843fcan,
    Thanks for taking the time to write in.

    When you purchased the plan, a 7‑day trial period was activated. During this trial, you have a limited number of generations available for both Standard and Premium features. You can check this from your account menu in the top right corner of the Firefly page.

    Account menu icon

    If you’re satisfied with your experience, you simply need to wait until the 7‑day trial ends. At that point, the credits you purchased will be added to your account automatically.


    Please let us know if you have any other questions, we’ll be glad to assist further.

    Hajar

    [Moved to questions]

     

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    June 17, 2026

    ​Hi Noorsaba35100843fcan,
    Thanks for taking the time to write in.

    When you purchased the plan, a 7‑day trial period was activated. During this trial, you have a limited number of generations available for both Standard and Premium features. You can check this from your account menu in the top right corner of the Firefly page.

    Account menu icon

    If you’re satisfied with your experience, you simply need to wait until the 7‑day trial ends. At that point, the credits you purchased will be added to your account automatically.


    Please let us know if you have any other questions, we’ll be glad to assist further.

    Hajar

    [Moved to questions]