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michelad_MichelaDiStefano
Participant
May 5, 2025
Question

I can't buy Firefly video credits since 2 days. Please help me.

  • May 5, 2025
  • 1 reply
  • 183 views

I'm trying to buy Firefly video credits and the website doesn't reply. 

Here below you can see the error during the payment with PayPal.

Please any idea to solve and buy the credits?

Thanks.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
May 5, 2025

Hi michelad_MichelaDiStefano!

Sorry to hear that! Since this involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation:  https://adobe.ly/42aa7Hv

https://adobe.ly/3Z3sBJ3

 

Let us know how it goes.

Thanks,

KR

 

 

moved to discussions

Michela Di Stefano
Michela Di Stefano
Inspiring
May 13, 2025

After a call with Adobe Customer care, I solved the problem with a payment by Credit Card.
It's totally fool that Adobe want ONLY payment with Credit Card but you see both the button "PayPal and Credit Card" and when you choose the PayPal payment is forbidden! Simply leave the ONLY choice you want so users avoid do waist time and save frustration, like me. Thanks.
Last but not least, if I need more than 2000 credits I have to switch the plan indeed to by other credits and I can't go back when I need less credits, what a business model is it? I don't understand....Sorry Adobe is so confused recently.

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