I can’t create any video.

Forum|Forum|10 days ago
July 18, 2026
1 reply
14 views

Once i switch to Video generation page, firefly stop working and i must close the page. I can’t create any video.

Hajar Toutsi

Community Manager

Hi HeartLight_Studio,
I'm sorry to hear that Firefly is freezing when you try to switch to the video generation page.

To help us investigate and troubleshoot this issue, could you please reply with a brief screen recording of your workflow right as this behavior occurs? Please make sure that the exact URL you are using is fully visible in the browser's address bar.

We look forward to getting this sorted out for you.

Hajar

H

HeartLight_StudioAuthor

Participant

Hi,

it is quite hard to me recording the page while it doesn’t work.

Please consider that the perfect descriction is above: Once i switch to Video generation page, firefly stop working and i must close the page. I can’t create any video.

Literally i can’t do anything, no geration, no parameters changing, anything.

I lost lot of time, i probably switch tool couse i cannot continue is this way.

Kind regards,

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