I can't create videos; I'm at a loss; I'm wasting time; did my money go to waste?

Hi Semih Akköz,
I completely understand how stressful this might be. 

That being said, rest assured that your subscription is working and your money has not gone to waste. The issue you are running into is actually quite common and usually simple to resolve.

When you receive the error “Can’t load. We cannot display the generated video. You can edit it and try again.” it typically means that your text prompt or reference image has triggered the AI safety filters. If any part of your input inadvertently conflicts with the AI user guidelines, the system will automatically block the generation until the prompt or image is adjusted to meet those guidelines.

How we can help you fix this:

• Please share the exact text prompt and any reference images you are trying to use.

• Once we can see the details of your generation, we can help you identify exactly what might be triggering the filter and point you in the right direction to get your video generated.

Looking forward to helping you get this sorted out!

Hajar
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