Answered
i can't generate animation videos
i can't generate animation videos, i will upload first frame then paste prompt, and click create button but didn’t create video it show monkey and can’t load
Hajar ToutsiCorrect answer
Community Manager
July 14, 2026
Hi sahal,
Thanks for reaching out about this.
When you see the error “We can’t process this prompt. You can edit it and try again.” it usually means that your prompt contains something that doesn’t align with the AI user guidelines, In those cases, the filter stops the generation until the prompt is adjusted to meet the guidelines.
If you’re unsure what might be causing the issue, you’re welcome to share your prompt or reference image(s), and I’ll be happy to help you adjust it so you can get the results you want.
We're happy to help.
Hajar
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