I can't generate using Partner models for the last 3 months

Question

Hi, I’ve been experiencing this issue for the last 3 months. Not a single adobe staff helped me through this problem, not even a step. They just required us to submit some kind of HAR stuff without further escalation.

At this point, I’m assured that Adobe just didn’t want us to use their partner model on a free trial. Which makes no sense since they told us nothing about it. For over 6 years I used Adobe, I’m incredibly disappointed. Time to move on to Affinity and use Magnific instead for the AI gen.

Hajar Toutsi · Answer

Hizagi571,Thanks for writing in.I looked into this on our end. The failure I could trace back (August 8, 2026 at 19:49:10 UTC) wasn't tied to any restriction on partner models or free trials,it came back as a system timeout during a period of high load, not a policy block. So the idea that Adobe intentionally withheld partner model access on trial accounts isn't borne out by what I found.Three months of recurring failures is more than a one-off, though, and worth tracing properly. If you're willing, send me a HAR file from a generation that fails,capture it from the moment you click generate through the error,and I'll look at it directly rather than sending you through another general troubleshooting round.Make sure to send the file in a DM to protect your PII.Six years is a long run to walk away from over this. Happy to dig in properly if you'll give it one more shot.Hajar

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