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Participant
July 7, 2026
Question

I can't upload SVGs to a Firefly Board. It says it's an unsupported format, BUT the SVG was generated in Adobe Illustrator.

  • July 7, 2026
  • 3 replies
  • 16 views

Title: Firefly Boards rejects valid, Illustrator-exported SVG files despite listing SVG as a supported upload format

Product / Area: Adobe Firefly — Firefly Boards — asset upload

Environment

  • Browser: Chrome 148.0.7778.216 (Official Build) (arm64)
  • OS: macOS Sequoia 15.7.4 (24G517)
  • Date/time of occurrence: July 7, 2026, ~30 minutes before filing

Summary

Firefly Boards' upload interface explicitly lists SVG as a supported file format, but it rejects valid SVG files on upload. The files were authored in Adobe Illustrator, exported through Illustrator's native SVG export, and are standards-compliant (valid XML, presentation-attribute styling, text converted to outlines, no CSS/gradients/filters/masks). The files still fail to upload.

Supported-formats claim (from the Firefly Boards UI):

The interface states that Firefly Boards supports: GIF, GLB, JPEG, JPG, MOV, MP4, PNG, QUICKTIME, SVG, WEBP. SVG is listed.

Expected behavior

A valid SVG should upload and render on the board, since SVG is a listed supported format.

Actual behavior

The upload fails and the interface surfaces its supported-formats notice (the same one that lists SVG). In other words, a file in a format the UI says is supported is being treated as unsupported or invalid.

Steps to reproduce

  1. In Adobe Illustrator, create a simple two-color vector: a solid filled rectangle plus text.
  2. Select the text and convert it to outlines (Type > Create Outlines), so the file contains only vector paths, no live text.
  3. Go to File > Export > Export for Screens.
  4. Open the format settings (gear icon), select SVG, and set:
    • Styling: Presentation Attributes
    • Font: Convert to Outlines
    • Images: Embed
    • Object IDs: Unique
    • Decimal: 2
    • Responsive: checked
    • Minify: unchecked
  5. Export the SVG.
  6. In Firefly Boards, attempt to upload the exported SVG onto a board.
  7. Result: the upload is rejected.

Troubleshooting I already performed

Phase 1 — Illustrator export-setting variations (re-exported and re-uploaded a fresh file each time):

  • Toggled Styling across Presentation Attributes, Internal CSS, and Inline Style.
  • Toggled Responsive on and off (which adds/removes explicit width and height on the root <svg>).
  • Varied Object IDs (Unique vs. other options).
  • Scaled the artboard up (from roughly 60 × 66 to roughly 554 × 619) to rule out a minimum-dimension threshold.

Every variation was rejected on upload.

Phase 2 — Manual source editing in Visual Studio Code:

  • Opened the exported SVG and edited the raw source directly, including removing the XML prolog (<?xml version="1.0" encoding="UTF-8"?>) and the Illustrator-generated identifier attributes on the root element (id="uuid-…" and data-name).
  • Re-uploaded.

Still rejected.

Isolation / observation

The failure survives both native Illustrator export configurations and manual source cleanup. The sample below is a valid SVG: a single <rect> plus a <g> of <path> elements, presentation-attribute fills only, no <text>, <style>, <defs>, gradients, filters, masks, or clipping paths, and the standard SVG namespace. Because even this file is rejected, the problem appears to sit in the Firefly Boards upload validator/parser rather than in any exotic SVG feature. I'll leave root-cause to your engineers rather than guess at the internals.

Sample SVG (source pasted inline, since the form does not accept .svg attachments)

This is the scaled-up variant (viewBox 553.61 × 619.43), as exported from Illustrator with the settings above. It still carries the Illustrator-generated id="uuid-…" and data-name attributes (i.e., before the Phase 2 manual edits):

<?xml version="1.0" encoding="UTF-8"?>
<svg id="uuid-7e2f61a1-2976-40b0-8dbb-f4fce26ac6bb" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" width="553.61" height="619.43" viewBox="0 0 553.61 619.43">
  <rect x="0" width="556.61" height="620.37" fill="#e04478"/>
  <g>
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    <path d="M247.37,426.45l15.69-22.23h1.77v22.46h5.42v1.54h-5.42v8.22h-1.77v-8.22h-15.69v-1.77ZM263.06,426.67v-20.03h-.1l-13.82,20.03h13.92Z" fill="#fff"/>
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    3 replies

    droopydog500
    Community Manager
    Community Manager
    July 8, 2026

    While ​@Hajar Toutsi investigates, you can export an SVG from Illustrator into Boards by clicking the Sharing button in the upper right corner of Illustrator:

     

    I believe this rasterises the image and inserts it into the Board.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    Hajar Toutsi
    Community Manager
    Community Manager
    July 8, 2026

    Hi Jeff33268462kctp,

    Thanks for bringing this to our attention.
     

    Could you please share the SVG file with us in a .zip file so our team can take a closer look?

    While I wasn’t able to reproduce the same behavior on my end, please try following these steps and let us know if they help:

    1. On the Firefly website, go to Files > Your files > select All types.

    2. Select your Ai file (SVG), click the 'More' option (...), and select Open in Boards.

    3. Select your desired board or create a new one.
       

       

    I hope this helps resolve the issue! If not, simply share the .zip file with us and we’ll take it from there.


    Hajar
    [Moved to questions]

    July 8, 2026

    Hey ​@Jeff33268462kctp 
    I have escalated the issue. I am having the same issue. 

    Cheers

    Nate