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Participant
August 27, 2026

I can't use any image generation models in Firefly?

  • August 27, 2026
  • 3 replies
  • 33 views

Hi, 

 

I just subscriped to Creative Cloud Pro and was about to generate images and videos, but neither work? So why would I be paying if it doesn’t work? Is this a common issue or just an issue at the moment?

 

I’d like this to get solved very soon.

 

Thanks

 

Best regards

Stephan

    3 replies

    N8.
    Community Expert
    September 19, 2026

    hey ​@Spirited_Meadowf4c7 
    This is confusing as heck. 

    After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out then back in to the Creative Cloud App, after you get a new subscription or change subscription.

    Cheers

    Nate

    kglad
    Community Expert
    Community Expert
    August 27, 2026

    post this in the ff forum, https://community.adobe.com/questions-404

     

    and change your title slightly to avoid a duplicate post error.

    John T Smith
    Community Expert
    Community Expert
    August 27, 2026

    You should probably ask in Firefly (free) https://community.adobe.com/p/firefly