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Participant
April 23, 2026
Frage

I can't work on the platform. None of the tools work or any generation

  • April 23, 2026
  • 1 Antwort
  • 21 Ansichten

Most of the options I try to select to generate or create can't be chosen. I can’t generate or work on almost anything. The platform does not let me generate, upload image when deciding to add content from the tool box on the left or upload an image on the dialog box from below. It does not let me proceed with any generation model I decide, tool box from the right does not display options when clicked on. And it's been like this for about 3 months. I don't know if it's a bug, or if It's something on my side. I need help, I have found myself in the need for an external paid option to solve my daily design process, and it represents an uncomfortable $$$ expense because of this problem.

Here i show an example of the situation, after writting an imput and willing to select a model, the option cant be chosen. I don't know if I'm missing something to complete before selecting what I want, but it's not working.

    1 Antwort

    Hajar Toutsi
    Community Manager
    Community Manager
    April 24, 2026

    Hi OrlandoSQRD,

    Thank you so much for reaching out to us.

     

    We’d be happy to help look into this further. Could you please confirm:

    • Which Adobe plan you are currently on?

    • Whether this board was created by you or shared with you?

    • If possible, could you share a short screen recording of the issue? This will help us investigate more effectively.

    Once we have these details, we’ll be able to assist you better. We’re here to help!

     

    Hajar

    [Moved to questions]