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Oluwatomisin Adewale
Oluwatomisin Adewale
Participant
January 28, 2026
Answered

I cancelled a subscription the exact day I subscribed, due to some personal reason but wasn't refunded.

  • January 28, 2026
  • 3 replies
  • 47 views

Please, I'm pleading with Adobe to please refund my money because I'm in so much need of it. I'll be glad and happy for this. Thanks in advance.

    Correct answer Peru Bob

    it can take up to 14 days for a credit to appear.

    Check your account:

    https://account.adobe.com/

    3 replies

    jamesjhone7
    jamesjhone7
    Participant
    January 29, 2026

    That’s really rough, especially when you cancelled the same day I hope Adobe support reviews it with some flexibility. Situations like this are where understanding the fair play award meaning really matters: treating customers with fairness and empathy, not just policy checkboxes.

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    January 29, 2026

    it can take up to 14 days for a credit to appear.

    Check your account:

    https://account.adobe.com/

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    January 29, 2026

     

    HI Oluwatomisin Adewale!

    Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

    Let us know if you have any questions.

    Kartika

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