I cannot do anything . It always says cannot download. You said me to empty the storage. I deleted everything and my storage is empty I have 22000 credit but I cant do anything. Please help me

Forum|Forum|12 days ago
May 17, 2026
1 reply
26 views

I cant do anything. It always says Cannot download. You said me to empty the storage. I did it . I have 22000 credits and cannot do anything. Please help me

Correct answer Myra Ferguson

I wonder if the prompt contains something that violates the guidelines such as referencing copyrighted content or a restricted word:

https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.html

If the issue is a specific word (sometimes the word may not be something bad but could be misinterpreted), try rewordng your prompt.

Kartika Rawat

Community Manager

Hi Kadir Uluç!

I’m sorry about the issue. Does it happen with a specific browser? Which feature and model are you using?

Let us know.

Thanks,

Kartika

moved to questions

Kadir UluçAuthor

Participant

I use windows 11 64 bit. But I didn’t have any problem. Last 5 days it occured. I try everything but still says We can’t process this prompt.” or sometimes cannot download .Please help me