I cannot do anything . It always says cannot download. You said me to empty the storage. I deleted everything and my storage is empty I have 22000 credit but I cant do anything. Please help me

Question

I cant do anything. It always says Cannot download. You said me to empty the storage. I did it . I have 22000 credits and cannot do anything. Please help me

Myra Ferguson · Accepted Answer

I wonder if the prompt contains something that violates the guidelines such as referencing copyrighted content or a restricted word:

https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.html

If the issue is a specific word (sometimes the word may not be something bad but could be misinterpreted), try rewordng your prompt.

Kartika Rawat · Answer

Hi Kadir Uluç!I’m sorry about the issue. Does it happen with a specific browser? Which feature and model are you using?Let us know.Thanks,Kartikamoved to questions

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