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Kadir Uluç
Participant
May 17, 2026
Answered

I cannot do anything . It always says cannot download. You said me to empty the storage. I deleted everything and my storage is empty I have 22000 credit but I cant do anything. Please help me

  • May 17, 2026
  • 1 reply
  • 26 views

I cant do anything. It always says Cannot download. You said me to empty the storage. I did it . I have 22000 credits and cannot do anything. Please help me

    Correct answer Myra Ferguson

    I wonder if the prompt contains something that violates the guidelines such as referencing copyrighted content or a restricted word:

    https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.html

    If the issue is a specific word (sometimes the word may not be something bad but could be misinterpreted), try rewordng your prompt.

    1 reply

    Kartika Rawat
    Community Manager
    Community Manager
    May 18, 2026

    Hi Kadir Uluç!

    I’m sorry about the issue. Does it happen with a specific browser? Which feature and model are you using? 

     

    Let us know.

    Thanks,

    Kartika

     

    moved to questions

    Kadir Uluç
    Participant
    May 19, 2026

    I use windows 11 64 bit. But I didn’t have any problem. Last 5 days it occured. I try everything but still says  We can’t process this prompt.” or sometimes cannot download .Please help me 

     

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity ExpertCorrect answer
    Community Expert
    May 19, 2026

    I wonder if the prompt contains something that violates the guidelines such as referencing copyrighted content or a restricted word:

    https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.html

    If the issue is a specific word (sometimes the word may not be something bad but could be misinterpreted), try rewordng your prompt.