I cannot proceed to generate my video using the Firefly even though I have credits available

Hey, ld_shadowlady!

As a first step, could you try these quick fixes?

• Clear cache and cookies: Sometimes a simple refresh clears the block.

• Test in incognito mode: Browser extensions (like ad blockers) often interfere with generations.

If it's still failing, please share the following details so our team can investigate:

• A full-screen recording showing exactly what happens from start to finish.

• Please share your exact prompt and the reference images, to understand if it’s within our Guidelines.
   

Awaiting on more info,

Gabriel