Skip to main content
Participant
October 15, 2026
Question

I cannot see my trial plan

I just started a free trial with adobe and I cannot see that plan on my account. I have already entered my UP details and Rs. 2 have been debited from my account, bt I cant see the plan and subscription or credits on my account

    1 reply

    N8.
    Community Expert
    October 15, 2026

    Hey ​@gphoenix 
    After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out then back in to the Creative Cloud App, after you get a new subscription or change subscription.
    If this doesn’t work, tag me.

    Nate

     

    Translate