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Participant
September 24, 2025
Answered

I cannot use ray3

  • September 24, 2025
  • 1 reply
  • 287 views

I have a Photography subscription and AI credits but I cannot use ray3 in Firefly even though ray3 is supposed to be free. 

Correct answer Kevin Stohlmeyer

I have a Photography subscription as mentioned. I click generate and it leads me straight to the Credits purchase page as it's a "premium" feature. But I pay for a Photoshop + Lightroom subscription already. Since Ray3 is free this week, it should allow me to generate some for free


@Loïc22836480depv even though it is free to try this week, it is still a Premium feature requiring a proper subscription to access. 

1 reply

September 24, 2025

Hey @Loïc22836480depv 
Could you please share a screenshot? I encountered that it was busy.

Cheers

Nate

Kartika Rawat
Community Manager
Community Manager
September 24, 2025

Hi Loïc22836480depv!

Thanks for writing in. What type of subscription do you have? Do you see any error messages?

 

Let us know. Happy to investigate

^KR

 

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Participant
September 24, 2025

I have a Photography subscription as mentioned. I click generate and it leads me straight to the Credits purchase page as it's a "premium" feature. But I pay for a Photoshop + Lightroom subscription already. Since Ray3 is free this week, it should allow me to generate some for free