i click generate, my credits are deducted, no image is generated and it takes me back to a home screen

Hi Guy+Fleegman,
Thank you for reaching out about this.

I want to clarify how credits are handled in Adobe Firefly

• Credits are deducted immediately when you click “Generate.”

• If the generation fails and you see an error, the credits are automatically refunded AFTER the error occurs. This applies to all errors, there are no exceptions.

• If you notice that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under File > Generation History to see if the video was stored there.
  
  

Let us know what you find.

Hajar
[moved to questions]