I click on firefly and I get a white blank screen

what happened? I shift and refresh button and nothing. I am on safari web browser. I still have a blank screen on firefly.

N8.Correct answer

Hey @david_8802
Certain browsers don’t play nicely w FF.
Could you try Chrome Incognito and see if that fixes the issue?

Cheers

Nate

Community Manager

Hi @david_8802,

Safari should work. It could be interference from browser plug-ins. Can you try a Private Window in Safari and see if that works?

droopy

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Adobe Community Expert (not an Adobe employee)

Correct answer

Hey @david_8802
Certain browsers don’t play nicely w FF.
Could you try Chrome Incognito and see if that fixes the issue?

Cheers

Nate

Translate

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