I clicked on generate and it took my coins but said there was a problem and to try again later? what is this? there's no video, no coins, nothing.

Hi yungboiarya,

Thank you for reaching out.

Just to clarify how credits work in Firefly: credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits are automatically returned to your balance. Please check your credits balance, you should see them restored.

Regarding your generation attempt, I ran a quick test using the same prompt and model, and it successfully generated a 5‑second video. Please try again and let us know if it works for you.

We’ll be glad to assist further based on your update.

Hajar
[Moved to questions]