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Participant
September 17, 2026
Question

i describe what i want to edit and it doesnt listen to me. every time gives me the same. nothing what i wrote to the promt.

I have been trying to generate a video using your AI tools. The first iteration got close, and then I tried to make some edits using the prompts, and it keeps on charging me credits and then giving me the exact same video.

 

  • I’m using the Video Edit feature.
  • I’m trying to finish the shot in the way I originally intended, because the generated result did not match what I wanted. The task is quite simple: I need the objects falling from the top of the frame onto a black background to fall faster and continue all the way down until they disappear from the frame, leaving a completely black background at the end.
  • The edits are completely ignored. Every generation produces essentially the exact same result.
  • My edit prompt was:
    “In the unedited footage, the folders fall too slowly and do not complete the shot — the objects do not fall all the way to the bottom and disappear from the frame. I need you to speed up the fall so that the folders, which fall from the top onto a black background, eventually fall all the way down, disappear from the frame, and the final result is a completely black background again.”
  • This happens with every video I try to edit, not just this particular project.
  • I first noticed the issue today.

    6 replies

    Participant
    October 9, 2026

    Every attempt I made to turn a flat map into a realistic flyover video failed. Very disappointing. 

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    N8.
    Community Expert
    October 11, 2026

    Hey ​@wendees53425686 
     Could you create a full screen video of your workflow showing us what is happening? This would help considerably.


    Provide your prompt and reference image(s) if there are any?

    Which model(s) are you using?
    Consider clearing cache, cookies, and using a different browser.

    Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
    >>Make sure to remove person details: email address, name... before posting<<

    Nate

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    Participant
    October 8, 2026

    I’m using the design editor and I am not getting what I ask for and I want 60 credits returned. 

     

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    N8.
    Community Expert
    October 11, 2026

    ​@TLHM21132026  Prompting is a lot of trial and error.  
    Feel free to share your image and the prompt that you were using. 
    >>Make sure to remove person details: email address, name... before posting<<

    How credits are handled in Adobe Firefly:

    1. Credits are deducted IMMEDIATELY when you click Generate.

    ​​​​​​​Nate

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    Tarun Saini
    Community Manager
    Community Manager
    September 18, 2026

    Hi ​@Mantrimavičiu285016859qad,

     

    I'm sorry to hear you're experiencing this issue. I can understand how frustrating it is to spend credits on Video Edit generations only to receive essentially the same result while your requested changes are being ignored.

    To help us investigate, could you share:

    • A link to the affected video/project (if possible).

    • Whether this happens with all Video Edit projects or only specific ones.

    • The browser and operating system you're using.

    • A screen recording showing the edit prompt submission and the resulting output.

    Since you mentioned this is happening across multiple videos and started today, it may help to test in a different browser or an incognito/private window to rule out browser-related issues.

    Regarding the credits consumed, the community team can't process refunds directly, but if this is an unexpected product behavior, we'd like to gather more details so the appropriate team can investigate further.

     

    Regards,

    Tarun

     

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    Participant
    October 8, 2026

    I am not editing a video, I am editing a design and Chat is not listen to the prompt but rather making changes that were not requested. 

     

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