I didn't use my 760 credits but it's showing 0/760 why?

Hi Pgorignals,

Thanks for writing to us about this. To help figure out why your credits are showing as 0, I just need a few quick details:

• Did you recently change your plan, or use Firefly in any other Adobe apps?
• Has anything changed with your billing or credit‑reset date?
• Could you share a screenshot of your profile icon on the Adobe Account page so we can check your generative credit count? Please make sure to blur or cover your email or any personal information before sharing it.

Let us know what you find.

Hajar