I generated an image 3 times and although I get a NEW IMAGE prompt pop up after generating nothing is showing on the screen yet my credits are being used.

Hey ​@EWM-Marketing 

 

Credits are deducted when you press generate. If the generation fails, they should be restored, but it is not necessarily instantaneous. Can you please double check to see if they have since been restored?

Could you please reply with the following information:
An example of the prompt that you are using as well would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

This helps us help you. Sometimes there might be a trigger word in the prompt.

Cheers

Nate