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December 2, 2024
Answered

I generated few pictures from text and adobe messed up and lose it with my credits as well.

  • December 2, 2024
  • 1 reply
  • 123 views

I generated few pictures from text, sized up some and then I try to use generative fill option. Suddenly drop me on the adobe home screen and everything lose it with my credit ofcourse. Not was a chance to save any from them. Thanks Adobe Firefly! All kind of Ai generated picture site automatically generate a personal folder to the users when posible to find all pictures what was generated. Adobe why not? How can I get back my credits or my generated pictures? It posible? NO!!!  Poor service especially from adobe! What a disappointment. Never here again.

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Correct answer Kartika Rawat

Hi bertalancsizmas!

Sorry about the trouble.  Unfortunately, Adobe Firefly does not automatically save generated images. We recommend saving your images to Creative Cloud libraries. 

For the lost credits: Please contact our support team directly with details of your issue here: https://adobe.ly/3ZwqFcN

If you have any further questions or need additional assistance, please do not hesitate to contact us.

 

Thanks,
KR

 

moved to discussions

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
December 2, 2024

Hi bertalancsizmas!

Sorry about the trouble.  Unfortunately, Adobe Firefly does not automatically save generated images. We recommend saving your images to Creative Cloud libraries. 

For the lost credits: Please contact our support team directly with details of your issue here: https://adobe.ly/3ZwqFcN

If you have any further questions or need additional assistance, please do not hesitate to contact us.

 

Thanks,
KR

 

moved to discussions