I had around 1400 credits left trying to produce 4 second animations using veo 3.1 fast (40 credits per animation). Suddenly account set to zero credits and I'm unable to continue working?

Forum|Forum|5 days ago
January 28, 2026
3 replies
21 views

Credits suddenly set to zero

Peru Bob

Community Expert

How many four second videos?

Credits used are per second, not per video.

steven_9946Author

Participant

I’ve been working with Firefly for the last few months and the videos were 4 seconds long. I’d been working for half an hour or so. Came away from Firefly to work on something else when I came back I clicked generate and got a not enough credits message. Clicked on my account image top right of the screen to check my credits. This was showing as 1400 or so but before my eyes ticked down to nothing in a second or two

steven_9946Author

Participant

Hi Hajar,

No changes to my plan or subscription, my billing date etc not changed.

Kind regards

Steve

Hajar Toutsi

Community Manager

Hi steven_9946,

Thanks for flagging this.
Since your credits suddenly dropped to 0 while generating animations, I’d like to check a couple of things to understand what happened:

Have there been any recent changes to your plan or subscription?
Did your billing date or credit‑reset timing shift at all?
When you get a moment, could you share a screenshot of your profile icon on the Adobe Account page so we can verify your generative credit balance? Please blur/cover your email or any personal details before sending it.

Feel free to update us once you’ve checked.

Hajar

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded