I have 1000 credits a month but they don't work...?!? It just keeps telling me I don't have enough credits.

Hi ​@JasonPalamara,

To add to Gabriel's suggestion, it would also be worth checking exactly what type of credit access your education plan includes, as this can vary depending on which tier of education plan your institution has.

Could you please click on your avatar or profile icon in the top right corner of Firefly and share a screenshot of what you see? It should show a breakdown of your Generative AI access, including whether you have Standard features, Premium features, or both, along with your credit balance.

Please crop or cover your name and email address before sharing the screenshot.

This will help us determine whether the issue is related to the type of credit access your plan includes, as some education plans include access to standard features only, while others also include premium features. If your plan only covers standard features, certain types of generation — such as video, audio, and some partner models — would not be accessible regardless of the credit balance shown.

    droopy

Hey, JasonPalamara

Don’t worry, I can help you.

When activating a new plan, we recommend to log out and log back into the Creative Cloud app.
That will most likely fix this issue.

Tag me if you need any additional help! 

Best,

Gabriel