Participant

Question

I have 25 credits from my Acrobat account, yet Firefly says I must purchase more????!

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I have 25 credits from my Acrobat account, yet Firefly says I must purchase more????! In the upper right hand corner on firefly it shows my credits and that I am logged in. Looks like your AI needs more work.

V

Vibrant_Wonder7f8a

Participant

Kevin ok

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V

Vibrant_Wonder7f8a

Participant

Grabiel yes

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V

Vibrant_Wonder7f8a

Participant

Intucion yes

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V

Vibrant_Wonder7f8a

Participant

Yes

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B

balanced_intuition03e0Author

Participant

Tried to add an item to a photo.

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Gabriel Grundler Y.

Gabriel Grundler

And which model did you use? So I can give you a precise answer.

best,

Gabriel

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Kevin Stohlmeyer

Community Expert

What feature are you trying to use? Some models can use up to 400 credits for video.

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B

balanced_intuition03e0Author

Participant

Circled “Buy More” credits and “25/25” credits available. You see how that is confusing?

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Gabriel Grundler Y.

Gabriel Grundler

Hi, balanced_intuition03e0!

Can you please share a screenshot of this area?

Thanks,

Gabriel

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