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December 24, 2025
Answered

I have 497 credits and it says I already ran out and I've barely used firelfy.

  • December 24, 2025
  • 2 replies
  • 75 views

It's now saying I need more credits and more monthly payments. I'm so confused on what I get for my credits and what I can't

Correct answer droopydog500

Hello @SoulGraffiti and @Mittled,

Thank you for your message. 

There are quite a few plans which have different credit entitlements and different levels of access. In order to answer your question, please reply with the following information:
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

 

For more information on generative credit consumption, please see Generative credits FAQ and Partner models in Adobe products.


Thanks,
    droopy

2 replies

droopydog500
Community Manager
droopydog500Community ManagerCorrect answer
Community Manager
December 24, 2025

Hello @SoulGraffiti and @Mittled,

Thank you for your message. 

There are quite a few plans which have different credit entitlements and different levels of access. In order to answer your question, please reply with the following information:
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

 

For more information on generative credit consumption, please see Generative credits FAQ and Partner models in Adobe products.


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
Mittled
December 24, 2025

Estoy en la misma situación, se me deberían haber recargado mis créditos hace 2 días y ya no tengo más que 300 créditos disponibles de 4000