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Dorinavandergraaff
Dorinavandergraaff
Participant
Feb 18, 2026 4:17 PM UTC
Answered

I have a problem, Firefly said that I have to buy more credits, but I already payd a montly abbonement yesterday

Ik heb gisteren een maandelijkse abbonement gekocht voor Firefly, maar deze zegt dat mijn credits nu al op zijn. Dit klopt niet. Hoe kun je me verder helpen zodat ik weer met Firefly kan werken. Zie bijlage voor bewijs van aankoop

 

      Hajar Toutsi
      Hajar ToutsiCorrect answer
      Community Manager
      Feb 20, 2026 11:56 AM UTC

      Hi Dorinavandergraaff,

      Thanks for reaching out.

      Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page.

      Hajar

      View reply

      1 reply

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity ManagerCorrect answer
      Community Manager
      Feb 20, 2026 11:56 AM UTC

      Hi Dorinavandergraaff,

      Thanks for reaching out.

      Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page.

      Hajar

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