i have been trying to generate a video from a photo for 5 days, and it keeps giving me an error. "Something went wrong Please try again later.

I have the same issue. I just paid for credits. 

I have been having the same issue for 24 hours now. I bought the subscription because I am supposed to have unlimited generations until 3/17. I feel as though my account is being throttled. It could be just a glitch, but either way, can someone please contact me and help me get back to working?

I am having the same issue and it takes my credits. 40 credits each time! Please refund my credits ASAP as this is fraud!!!

Hi

I get the same problem, please help

Attched a screenshot of the full page

Here’s my prompt:

Photorealistic full-body underwater photo of the Subject (person in the photo) in a white linen loose shirt and pant, and beige sandals. The sleeves are rolled up. She has same hair as attached picture. She has an ectomorph body type, with no accessories. She is gently holding a single, glowing orb of light in his open palms, positioned just above her chest. The orb casts soft, ethereal light upwards, illuminating her face and creating subtle reflections on the water's surface above.

She is still completely horizontal, occupying the middle-lower third of the frame, spine parallel to the bottom edge. Her head is to the left, feet to the right, knees loosely bent. Her gaze is directed downwards, intensely focused on the glowing orb in his hands, with a thoughtful and calm expression. A very sparse, almost invisible stream of delicate, shimmering particles rises slowly from the orb towards the surface.

The water forms a dark gradient from deep indigo to midnight blue, with only the light from the orb and very faint, distant sunlight from above providing illumination. This creates a vast, mysterious negative space around the subject. Camera at medium depth, subject level, full-frame mirrorless digital camera in an underwater housing, wide-angle 24–28 mm, f / 4, 1 / 250 s, ISO 400, daylight white balance, no filtering.

Lit primarily by the internal glow of the orb, with soft, volumetric rays emanating from it. Minimal backscatter, crisp detail in the shimmering particles, clean edges, fine outlines; cinematic, deep blue levels with the warm, gentle glow of the orb as the focal point.

No fish, no other particles, no text, no additional elements.

Keep the face exact same except she wears no make up. (Use the attached image)

• The image is a standard JPG file

Thank you 

It could be the word “child” that is causing the issue.

I'm having the same problem. It says something went wrong, an error. It doesn't use up my credits because I cancel immediately, but what's frustrating is that I upgraded from Standard to Pro and it's still the same. It hasn't improved at all. I've been trying for half an hour and I keep getting the same message. The prompt I'm using doesn't have any words that violate the policies, nor does the image. Upgrading to Pro was pointless if it's still the same.