i have credits but i can't generate anything....please fix it....thank you so much.

Hey ​@smart_intuition4b04 to add to what ​@Gabriel Grundler Y. mentioned / requested.
Have you recently got a new plan?
After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out then back in to the Creative Cloud App, after you get a new subscription or change subscription.
Nate

Hi, smart_intuition4b04

As a first step, could you try these quick fixes?

• Clear cache and cookies: Sometimes a simple refresh clears the block.

• Test in incognito mode: Browser extensions (like ad blockers) often interfere with generations.

If it's still failing, please share the following details so our team can investigate:

• A full-screen recording showing exactly what happens from start to finish.

• What exact error message are you receiving?

• Please share your exact prompt and the reference images, to understand if it’s within our Guidelines.
   

Awaiting on more info,

Gabriel