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ahmet.e
ahmet.e
Participant
January 27, 2026
Question

i have no idea

  • January 27, 2026
  • 2 replies
  • 32 views

I'm trying to create a video on the Firefly website, but I keep getting errors. I keep getting this error: "A problem occurred. The model you are using is currently unavailable. Please try again later." Please fix this problem; it's been disrupting my work for the past 2-3 days. :(

      2 replies

      O
      Community Expert
      Oh.N8Community Expert
      January 28, 2026

      Hey ​@ahmet.e 

      Thank you for your message. 

       

      We need additional information to understand what is happening. Can you please reply with the following information:

      • A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

      • A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.


      Could you provide an example of your prompt(s)? 

       

      Cheers

      Nate

      K
      Kevin Stohlmeyer.
      Participating Frequently
      January 27, 2026

      Which model are you using? 

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