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JDevon
Participant
May 28, 2026
Question

I have over a thousand credits remaining and is set to reset withing the next two hours and Firefly will not let me create anything.

  • May 28, 2026
  • 2 replies
  • 15 views

I have over a thousand credits remaining and is set to reset withing the next two hours and Firefly will not let me create anything not even a simple prompt of "a picture of a cat" works. I do not understand what is going on and feel as if I'm being rob of my unused credits that will disappear in the next hour or so. I am not happy about this.

    2 replies

    droopydog500
    Community Manager
    Community Manager
    May 29, 2026

    Hi ​@JDevon,

     

    This usually happens in one of these two situations:

    1. The generation you are attempting will consume more credits than you have left. Some video generations can consume thousands of credits.
    2. The plan you have only provides for Standard Firefly features and not Premium Firefly features.

     

    With the following information, we can tell you if one of these reasons is the cause:

    • A screen shot of the whole browser where it is telling you that you do not have enough credits.

    • Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.

    • Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

     

    For more information on generative credit consumption, please see Generative credits FAQ and Partner models in Adobe products.

     

     

    Adobe Community Expert (not an Adobe employee)
    Alexandre Becquet
    Community Expert
    Community Expert
    May 28, 2026

    Hello, is your credits reseting? 
    Can you share sreenshots or video? And the maximum of infos you can share, the best answer we can find.