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Participant
October 20, 2026
Question

I have paid for monthly subscription but not working

I have purchased monthly subscription but not working 

    1 reply

    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 20, 2026

    Hi, Amiable_Cadence0dc1!


    Have you tried logging out and and logging back in? Sometimes the Creative Cloud app needs this to understand you've bought a new plan.

    Tell me if it works.


    If not, ping me!


    Thanks,


    Gabriel

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