I have submitted several requests for video creation with FireFly and it has taken my credits and then never produced a video

Hey ​@justinr83485819 

Help us. Help you. Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?
Consider clearing cache, cookies, and using a different browser (Chrome incognito works well) 

>>Make sure to hide your personal information: email account, name and anything other personal details.<

I have also noticed something similar. As a result, I have had a look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE<<. If the generation is taking forever or not generating, check your CC App.

This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate