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Sk_consulting_marketing
Sk_consulting_marketing
Participant
Mar 5, 2026 10:57 AM UTC
Answered

I have taken a plan for Firefly account today, my plan was 797.68 but when I uploaded it, the amount shown with me is 20000, Please clarify why you are doing this: Show


I subscribed to a Firefly plan today, and the amount I paid for the plan was ₹797.68. However, after activating the plan and logging into my account, I noticed that the amount/credits shown in my account is ₹20,000, which does not match the plan I purchased.

I would like clarification regarding why this amount is being displayed in my account. Could you please check my subscription details and confirm whether this is an error, a credit allocation system, or something else related to the plan?

[PII removed by Community Manager - HT]

    Hajar Toutsi
    Hajar ToutsiCorrect answer
    Community Manager
    Mar 5, 2026 11:47 AM UTC

    Hi Sk_consulting_marketing,

    Thanks for reaching out.

    Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page.

    Hajar

    [Moved to questions]

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    2 replies

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    Mar 5, 2026 11:47 AM UTC

    Hi Sk_consulting_marketing,

    Thanks for reaching out.

    Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page.

    Hajar

    [Moved to questions]

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      Sk_consulting_marketing
      Sk_consulting_marketingAuthor
      Participant
      Mar 21, 2026 10:44 AM UTC

      Hi Hajar, 

      Thanks for writing back to us. 

      We're connecting with the virtual support team as guided by you. 

       

      Thanks

      Team SK Consulting Marketing  

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