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Sk_consulting_marketing
Sk_consulting_marketing
Participant
March 5, 2026
解決済み

I have taken a plan for Firefly account today, my plan was 797.68 but when I uploaded it, the amount shown with me is 20000, Please clarify why you are doing this: Show

  • March 5, 2026
  • 返信数 1.
  • 44 ビュー


I subscribed to a Firefly plan today, and the amount I paid for the plan was ₹797.68. However, after activating the plan and logging into my account, I noticed that the amount/credits shown in my account is ₹20,000, which does not match the plan I purchased.

I would like clarification regarding why this amount is being displayed in my account. Could you please check my subscription details and confirm whether this is an error, a credit allocation system, or something else related to the plan?

[PII removed by Community Manager - HT]

    解決に役立った回答 Hajar Toutsi

    Hi Sk_consulting_marketing,

    Thanks for reaching out.

    Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page.

    Hajar

    [Moved to questions]

    返信数 1

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager解決！
    Community Manager
    March 5, 2026

    Hi Sk_consulting_marketing,

    Thanks for reaching out.

    Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page.

    Hajar

    [Moved to questions]

      Sk_consulting_marketing
      Sk_consulting_marketing作成者
      Participant
      March 21, 2026

      Hi Hajar, 

      Thanks for writing back to us. 

      We're connecting with the virtual support team as guided by you. 

       

      Thanks

      Team SK Consulting Marketing  

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