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Sk_consulting_marketing
Sk_consulting_marketing
Participant
March 5, 2026
Answered

I have taken a plan for Firefly account today, my plan was 797.68 but when I uploaded it, the amount shown with me is 20000, Please clarify why you are doing this: Show

  • March 5, 2026
  • 1 reply
  • 18 views


I subscribed to a Firefly plan today, and the amount I paid for the plan was ₹797.68. However, after activating the plan and logging into my account, I noticed that the amount/credits shown in my account is ₹20,000, which does not match the plan I purchased.

I would like clarification regarding why this amount is being displayed in my account. Could you please check my subscription details and confirm whether this is an error, a credit allocation system, or something else related to the plan?

[PII removed by Community Manager - HT]

    Correct answer Hajar Toutsi

    Hi Sk_consulting_marketing,

    Thanks for reaching out.

    Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page.

    Hajar

    [Moved to questions]

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    March 5, 2026

    Hi Sk_consulting_marketing,

    Thanks for reaching out.

    Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page.

    Hajar

    [Moved to questions]

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