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Participant
October 14, 2026
Question

I haven't used any credits, but I can't generate anything due to insufficient credits.

I have 4,000 credits available, but when I try to generate anything, it says I don't have enough credits.

    1 reply

    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 14, 2026

    Hey, Vitto_Santos4277!


    This issue usually gets solved quickly by following these steps:

    • Log out and log back in from your Adobe account

    • Test incognito mode

    • Clear cache and cookies


    If the error persists, please send us a video of your work flow?


    Thanks,


    Gabriel

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