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m220846174kml
Participant
May 13, 2026
質問

i just bought 2,000 credits 2 days ago, and they are suddenly all gone

i just bought 2,000 credits 2 days ago, and they are suddenly all gone. (profanity removed by mod)

    返信数 1

    Hajar Toutsi
    Community Manager
    Community Manager
    May 14, 2026

    Hi m220846174kml,
    Thanks for reaching out.

    To look more into this, please provide the following information:

    • Plan Type: Are you on an Individual, Teams, or Enterprise plan?
    • Account Identity (Redacted): Click on your avatar in the upper right corner of Firefly’s page and take a screenshot of the box that appears.
      Important: Please black out your name and email address before posting.
    • Plan Details: Go to account.adobe.com/plans and take a screenshot of the left and center columns showing your active subscriptions (e.g., Creative Cloud All Apps, Firefly Premium). Do not include the right-hand column, as it contains private payment information.

    Once you have the details, let us know, we’re here to help.

     

    Hajar