i just bought 2,000 credits 2 days ago, and they are suddenly all gone

Hi m220846174kml,
Thanks for reaching out.

To look more into this, please provide the following information:

• Plan Type: Are you on an Individual, Teams, or Enterprise plan?
• Account Identity (Redacted): Click on your avatar in the upper right corner of Firefly’s page and take a screenshot of the box that appears.
  Important: Please black out your name and email address before posting.
• Plan Details: Go to account.adobe.com/plans and take a screenshot of the left and center columns showing your active subscriptions (e.g., Creative Cloud All Apps, Firefly Premium). Do not include the right-hand column, as it contains private payment information.

Once you have the details, let us know, we’re here to help.

Hajar