I just tried to make a 30-second video, but it says it failed. But the credits aren't canceled and they got used?? Since making the video failed, please refund the credits quickly.

Hey ​@gifted_body35d9 
 

I have noticed something similar when using 3rd party models. As a result, I have had to look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

Hey, gifted_body35d9!

Unfortunately, at this time, we can only make 5 - 10 seconds video.

So even if your prompt tells that you want a more than 10 seconds, it will only provide the amount that the model was prepared (some accept 5, some 8, and 10.

About your refund: when a generation fails, but the credits are spent anyways, do not worry! The amount will be refunded, as we only charge for generations that actually generates. 

Thanks,

Gabriel