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Linda Burrs
Participant
March 8, 2026
Question

I keep getting error messages and no images with what I asked for.

  • March 8, 2026
  • 1 reply
  • 16 views

I selected generate an image from text. So I submitted the following text and got error messages. Was I charged for this? If so, I want my credits back (refunded). Dr. B

    1 reply

    March 9, 2026



    Thank you for your message ​@Linda Burrs  

    We need additional information to understand what is happening. Can you please reply with the following information:

    • A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

    • A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.

     

    An example of the prompt that you are using as well would help.
    Could you provide a screenshot of an example of your image that is being rejected?


    Common problems

    • Trademarked / Copyright
    • Political figures / Celebrities 
    • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

    or

    • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
      Many Generation Models will not generate anything to do with children.
    • Nudity

    Cheers

    Nate