I lost my favourited pictures

Question

Hello,

I couldn't find the "Favourites" section in my Firefly account, so I logged out and than logged in back, but instead of logging in woth my regular account I logged in with my google emial (the same one that I used to log to the Adobe account regulally). I then generated a prompt and favourited it trying to reach my favourited pictures in this way. I only found that spesific picture in there. I, since then, logged out and relogged in properly with my old Adobe account (agian with the same email) - But I still don't see all of my favourited picture.

Please help,

Ido

droopydog500 · Accepted Answer

Hello @BlackPixel_IL,Thank you for your message. Which favourites are missing?  The ones created before with your regular account or the one(s) created when logged in with your Google account? If it is ones with your Google account, can you use a private or incognito browser window and log in again using your Google account and see it?Thanks,    droopy

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