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Participant
September 23, 2026
Answered

I'm being charged $29.99 for 7,000 credits. I don't know what it's for. How do I cancel it?

I’m being charged for 7,000 credits for Firefly. How do I cancel?

    droopydog500
    droopydog500Correct answer
    Community Manager
    September 24, 2026

    Hi ​@stevec5153607,

    I am going to guess what happened because this also happened to me. At one point, this current plan:

    Offered 7,000 credits per month. It was changed to 4,000 per month and I think the price changed also when all of the Firefly plans were revamped. People who were on the old plan, were grandfathered by having their plan changed to a 7,000 credit per month plan:

    You can go to this on your https://account.adobe.com/plans page and click “Manage Plan”. That is where the option to cancel the plan is:

     

        droopy

    Adobe Community Expert (not an Adobe employee)

    2 replies

    droopydog500
    Community Manager
    droopydog500Community ManagerCorrect answer
    Community Manager
    September 24, 2026

    Hi ​@stevec5153607,

    I am going to guess what happened because this also happened to me. At one point, this current plan:

    Offered 7,000 credits per month. It was changed to 4,000 per month and I think the price changed also when all of the Firefly plans were revamped. People who were on the old plan, were grandfathered by having their plan changed to a 7,000 credit per month plan:

    You can go to this on your https://account.adobe.com/plans page and click “Manage Plan”. That is where the option to cancel the plan is:

     

        droopy

    Translate
    Adobe Community Expert (not an Adobe employee)
    N8.
    Community Expert
    September 24, 2026

    I have escalated this for you.

    Translate