I'm confused about the cancellation policy you have. I have cancelled my account and was about to use it until the end of billing period, however seems I have lost all the credit as soon as I cancelled my subscription.

Hi ​@sharp_Lightd775,

When you cancel a plan, it terminates access to that plan at cancellation, not at the end of the billing period. If you are planning to cancel, you should cancel after you use any remaining credits but before the end of the billing cycle when you would be charged again.

    droopy

​@sharp_Lightd775 Someone will reach out and explain.