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IvanMoshe
Participant
July 29, 2026
Question

I’m experiencing this error "Something went wrong. Please try again later."

  • July 29, 2026
  • 2 replies
  • 6 views

Hi there,

I’m experiencing this issue: I keep getting "Something went wrong. Please try again later."

It’s very frustrating.

I have tried a different browser but the problem persists.

Can anybody assist?

[PII removed by Mod]

Thanks!

    2 replies

    Hajar Toutsi
    Community Manager
    Community Manager
    July 29, 2026

    Hi IvanMoshe,
    Thank you for bringing this to our attention and providing the HAR file; it was very helpful.

    The team reviewed your requests from the last 5 days and found 18 failed requests out of 74. The failures occurred because the uploaded reference images exceeded our 7MB limit (the file sizes ranged from ~9.2 MB to ~17.3 MB).

    For future attempts, please ensure your uploaded images are under 7MB, and let us know if that resolves the issue!

    PS: I removed the link to your HAR file to protect your personally identifiable information.

    Hajar
    [Moved to questions]

    Tarun Saini
    Community Manager
    Community Manager
    July 29, 2026

    Hi ​@IvanMoshe,

     

    Thanks for sharing the HAR file. I have shared it with the team internally and will keep you posted once I hear anything from them.

     

    Regards,

    Tarun