I’m having an issue with the background removal process. It has been processing since 5/10/2026 and still hasn’t finished. What could be causing this?

​@Giddy_wisdom00ef 
Could you do a hard reset: shift + reload? 

2nd, After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out then back in to the Creative Cloud App, after you get a new subscription or change subscription.

If this doesn’t resolve the issue please tag me in the next respond.
Nate