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Giddy_wisdom00ef
Participant
October 6, 2026
Question

I’m having an issue with the background removal process. It has been processing since yesterday and still hasn’t finished. What could be causing this?

 

I’m having an issue with the background removal process. It has been processing since yesterday and still hasn’t finished. What could be causing this?

 

    3 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    October 6, 2026

    Hi Giddy_wisdom00ef!

    Thanks for writing in. Could you try deleting the browser's cache files? Have you tried it in another browser? If you're still having an issue. We'll escalate to the product team.


    Let us know. Happy to investigate.


    Kartika




    moved to questions

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    Giddy_wisdom00efAuthor
    Participant
    October 7, 2026

    its better to esclate it ti suppourt or cancel the processing and return the credits to leave me a space to retry it 

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    October 16, 2026

    I tried the workflow and was able to complete the Job. Are you still having issues? How many files do you have in the Job Logs?

    Kartika


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